MouseAssistant software (ver5.2.06) doesn't recognize ring-finger/low speed button- it's completely greyed out. How do I resolve this?

Thank you for your purchase of and reaching out to us this time ! We are sincerely sorry for this inconvenience. This model M-XT2Series does not change the functions by mouse assistant. M-XT2 is that the ring finger button is fixed with a Pointor Speed Reduction switch. Sincerely, ELECOM Japan

Mouse was working with windows 11 pc. now does not. works in different windows 10 pc. other mice work in windows 11 pc. drivers re-installed. no help.

remove existing driver then start from scratch.

Which model is the newest version the m-xt2urbk-g or the m-xt3urbk?

The xt2urbk has 5 buttons, where the xt3urbk has a 6th programmable (pinkie/ring finger) button. I personally use the latter for graphics work.

Is the optical sensor closed by glass shield or open through a hole (like Microsoft trackball)?

It appears to be closed behind a shield

Desertcart Logo

Deliver to Mali

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Description

🖱️ Elevate your workspace with precision and comfort—because your wrist deserves the best!

PLUG AND PLAY POWER - Wired USB connection ensures zero lag and no battery worries—just reliable, continuous performance.
SEAMLESS SCROLL NAVIGATE - Tilt scroll functionality offers intuitive navigation through documents and web pages without hassle.
CUSTOMIZABLE WORKFLOW BOOST - 5 programmable buttons let you tailor shortcuts and commands to maximize productivity.
ERGONOMIC DESIGN FOR ALL DAY COMFORT - Reduce wrist strain with the exact grip trackball, perfect for marathon work or gaming sessions.
PINPOINT PRECISION AT YOUR FINGERTIPS - Experience ultra-smooth cursor control with the high-performance optical sensor for flawless accuracy.

The ELECOMEX-G Wired Trackball Mouse combines ergonomic thumb control with a smooth optical sensor and 5 programmable buttons, delivering precise, comfortable, and customizable navigation for PC and Mac users. Its wired USB connection guarantees lag-free performance without battery concerns, making it ideal for professionals seeking productivity and wrist health.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Brand	ELECOM
Product Dimensions	12.44 x 9.47 x 4.79 cm; 150.25 g
Item model number	M-XT2URBK-G
Manufacturer	ELECOM
Series	EX-G
Color	Red Ball (Recommended)
Power Source	Corded Electric
Hardware Platform	Mac, PC
Operating System	Windows 10, Windows 7, Windows 8.1, Windows Vista
Average Battery Life (in hours)	3 months
Are Batteries Included	No
Item Weight	150 g

ELECOMEX-G Wired Trackball Mouse, Ergonomic Thumb Control, Smooth Tracking Roller Ball, 5 Programmable Buttons, Tilt Scroll, Computer Mice for PC Mac

Details

Description

Specifications

Have a Question? See What Others Asked

Common Questions